01AI
AI Chatbot
The 24/7 digital conciergeHandle routine conversations across web chat, WhatsApp and social channels, with smooth handover to a live agent when needed.
New
Discover AI-powered customer care, delivered locally by Glaoch Communications.
Explore the AI suite →✦ Irish customer experience partnerϟ AI-first cloud platform
All-in-one customer care.
One platform. Every conversation.
Bring voice, email, chat, social media and AI into one clear platform—with implementation, training and support from Glaoch Communications in Ireland.
Built for modern customer service teamsOmnichannelAI-firstCloud-basedModular
Glaoch Communications AI SuiteAutomate the routine.
Automate the routine.
Keep the human touch.
One connected AI suite for chat, voice and email, configured around your data, processes and service goals.
02AI
AI Voicebot
Natural voice automationAnswer inbound calls, run outbound campaigns and connect customers to people with the full conversation context intact.
03AI
AI Copilot
Real-time agent assistanceHelp agents respond faster with summaries, suggested answers and the right knowledge surfaced during each conversation.
04AI
Email Bot
A more productive inboxRecognise intent, automate common replies and categorise tickets so your team can focus on the messages that need judgement.
Complete contact centre
Everything your customer service team needs.
Let customers choose how they contact you. Give your agents one place to respond, collaborate and see the complete history.
Explore your setup →True omnichannel
Phone, email, web chat, SMS, direct messages and social comment management in one platform.
Easy to customise
Choose the modules you need now and add channels, AI and workforce tools as your operation grows.
One real-time view
Monitor queues, agent states, service levels and outcomes with live dashboards and flexible reports.
One connected product family
Build the platform around your customers.
Choose your core tools, connect every important channel and add intelligent automation as your operation grows.
Core platform
Channels
AI & automation
Works with your stack
Connect the tools your team already uses.
Connect the Glaoch Communications platform with your CRM, commerce, productivity and data ecosystem—with our team helping you shape the right integrations.
Discuss integrations →GlaochCommunicationsSalesforceMicrosoftHubSpotSAPSlackGoogleMakeShopify
About Glaoch CommunicationsTechnology built around
Technology built around
real conversation.
Our name comes from the Irish word glaoch—a call. It captures what good communication is really about: speaking clearly, listening properly and creating a genuine connection.
SpeakListenConnect
Built on Riomhaire expertiseDeep digital skills.
Deep digital skills.
Practical Irish support.
Glaoch Communications brings customer care technology together with the experience of Riomhaire, an Irish digital solutions team helping SMEs use technology with confidence.
With more than 20 years of web and digital delivery experience, Riomhaire contributes the technical foundation behind our approach—from secure cloud environments and system integrations to websites, online platforms and ongoing support.
- ✓Digital & web expertiseDecades of experience designing, building and supporting online platforms.
- ✓Cloud & securitySecure environments shaped around identity, access, resilience and responsible governance.
- ✓Implementation & supportPractical local guidance from discovery and integration through training and ongoing care.
See it in actionLet’s design your
Let’s design your
ideal customer care setup.
Tell us about your channels, team and goals. We’ll show you a focused platform demo—not a generic product tour.
Arrange your free demo
Talk to the Glaoch Communications team in Dublin.
Email info@glaoch.ie →☎ +353 1 847 7550No obligation · Tailored to your operation