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by riomhairesolutions@gmail.com | Feb 13, 2026 | Uncategorized

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Call Centre Solutions

E-commerce – Retail & online shopping solutions

Financial Services – Insurance & banking support

Healthcare – Clinical & medical assistance

Manufacturing – Factory & industrial operations

IT Services – Technical & software support

Travel & Hospitality – Tourism & accommodation

Telecommunications – Network & carrier services

Energy – Power & utility management

Automotive – Vehicle & auto sector support

Call Centre Features

Omnichannel Communication – Calls, email, chat & social in one place

AI-Powered Assistance – Automate routine queries, free up your team

Smart Call Routing – Connect every caller to the right person, every time

Built-in CRM – Full customer history across all channels, instantly visible

Real-Time Reporting – Live dashboards so you always know how your team is performing

Outbound Campaigns – Run sales or follow-up call campaigns with ease

Microsoft Teams Integration – Works seamlessly inside Teams for your staff

Click-to-Call Widget – Let website visitors request a callback in seconds

Call Recording & Compliance – Every conversation securely recorded for training, quality and peace of mind

AI & Automation

Chatbot – Answer customer questions instantly, 24/7 — no agent needed

Inbound Voicebot – Handle incoming calls automatically before they reach your team

Voicebot Campaigns – Reach customers at scale with automated outbound calls

Emailbot – Sort, respond and route incoming emails without lifting a finger

RBM Bot – Engage customers with rich, interactive messaging on mobile

Knowledge Base – Give your team instant answers to do their job faster

Copilot – AI sitting alongside your agents, suggesting responses in real time

Power Pack – The full AI toolkit for businesses ready to go all in

Product Recommender – Suggest the right product or service to every customer automatically

LLM Modules – Custom AI models built around how your business actually works

Core Platform

Contact Centre – All your customer conversations managed from one simple platform

Cloud Phone – A full business phone system with no hardware, no hassle

Mobile App – Let your team take calls and manage customers from anywhere in Ireland

Desktop App – Everything your agents need, right on their computer screen

Web Extension – Handle calls and chats directly from your browser — no extra software needed

Workforce Management – Schedule your team smarter and keep on top of staffing levels

Integrations – Connects seamlessly with the tools your business already uses — CRM, Teams, Salesforce and more

Business Intelligence – Turn your call and customer data into clear insights that help you make better business decisions

Reporting & Analytics – Simple, clear reports that show how your team is performing and where to improve

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Glaoch Communications T/A Ríomhaire Digital Technologies Teoranta